27 October 2010
Contact Centre Recruitment Specialist and National Sponsor of the ATA FuturePeople Recruitment, has been recognized in the Thomson Reuters Recruitment Excellence Awards at the Opera House on Friday Evening as Australia’s Best Specialist Recruiter. Thi... read full story
08 April 2010
The nomination process for the ATA 2010 Awards Program has now closed and again the National Office was overwhelmed with responses and there was, as always, a last minute rush. Even the nominations for judges this year was impressive, there were many f... read full story
05 March 2010
Our members are really experiencing great value this year with a jam-packed events schedule being conducted around the country. Many events are selling out quickly too which may prompt us to respond with offering multiple sessions for really popular ev... read full story
04 February 2010
Well it is already February and we are off and running for a new year, a new decade. All things point to an exciting year ahead, full of opportunities. Our Events Team and Chapter Committees have a full year planned jammed packed with events, networking, ... read full story
14 December 2009
Dear ATA Members I want to thank everyone again for a very strong year for our Association. Amidst a sometimes challenging local and global business environment, the ATA continued to deliver a full year of events, training and development. Our me... read full story
03 December 2009
Wow doesn't a year go fast. The Global Financial Crisis (GFC) gave the industry a wakeup call, and forced all of us to review our practices and face some core business challenges. But by mid-year things began to settle, and I am thankful to say, the Au... read full story
04 November 2009
This month we begin what we hope will be the first of a regular series on different topics of interest and development in the Contact Centre space. This month we review the emerging technology of Biometrics Identification. If you have any topic suggest... read full story
06 October 2009
The National winners of the 15th ATA Awards were announced in front of nearly 500 delegates at the ATA National Awards Night held at Doltone House in Sydney on Friday 18th September. With all of the State Awards winners being acknowledged on stage prio... read full story
03 September 2009
Celebrations and congratulations all round. This month's newsletter contains profiles of many of our ATA State Award winners - both Centre and Individual winners. We also celebrate the enthusiasm and creativity of many centres who participated in the A... read full story
16 August 2009
The ATA, Australia’s peak body for the Contact Centre industry, celebrates its 20th Anniversary this week and the health and vitality of an industry worth more than $15 billion dollars annually and one that employs in excess of 250,000 Australians. The... read full story