Our unique value proposition lies in our proprietary 8-step process futurefusion™, which enables us to customise a recruitment solution to the unique needs of your organisation, job roles and cultural values.
Our process, designed specifically for Contact Centre recruitment is one of our key differentiators. We invest time up-front, analysing the job and competency profile and benchmarking top performers in the role. We utilise this data to customise a recruitment and selection process for your Contact Centre, which is predictive of on-the-job performance and selects people who have both the ‘will’ and the ‘way’ to excel in your organisational culture.
The overall impact on your business is a more efficient and effective recruitment process; reducing the time to fill, improving quality of hires and improving retention, whilst assisting you in developing a valuable future talent pool for your organisation.
The futurefusion™ 8 Step Process
1. Analysis
We conduct a detailed job analysis to determine skills required to do the job and motivational fit with organisational culture.
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2. Validation
We validate the ideal candidate profile by ‘double jacking’ in your contact centre, running workshops with key stakeholders and benchmarking your top performers.
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3. Design
We customise a recruitment and selection program specifically for your organisation; including job role simulations, which target both skill and culture fit.
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4. Search
We consult on your Employee Value Proposition (EVP) and craft a sourcing strategy to provide you with access to the very best talent via our strong referral network and multimedia advertising channels.
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5. Assessment
We employ a best practice assessment solution to evaluate competency as well as motivational fit. Our Future Fusion™ Assessment Centre Program unites a range of assessment tools in a dynamic group workshop format, to demonstrate the difference between those that ‘can’ and those that ‘will’.
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6. Referral
Comprehensive candidate profiles, customised to your needs, which include competency assessment results, motivational fit and career history.
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7. Placement
We verify work history of each short listed candidate via comprehensive Reference Checking and expertly negotiate the job offer process on your behalf.
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8. Post Placement
Comprehensive post placement support; facilitating three way feedback between the new recruit, FuturePeople and their Manager to provide the best possible chance of success.
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