Our Promise to you

At FuturePeople Recruitment we are committed to providing you with a positive experience in your dealings with us, ensuring you receive exceptional customer service from your recruitment partner. We are here to assist you with your search for your ideal role.

Honesty & Integrity

• We will act honestly in all our dealings with you.
• We will represent you in a professional manner.

Communication

• We will return all phone calls and respond to all emails;
• We will acknowledge receipt of every resume we receive and contact you within 48 hours should we require you to attend an interview;
• We will outline our recruitment process and timelines in advance and advise you on how much communication you will receive; and
• We will not waste your time by calling you about positions that do not suit your requirements.

Jobs

• Jobs we advertise will be "open" jobs available to job seekers.
• We will provide you with a realistic and accurate overview of available positions.
• For shortlisted candidates, we will provide you with a detailed Candidate Briefing Sheet which accurately outlines the competencies, skills and attributes required for the role, company overview, position overview and any other pertinent information.
• We will provide you with techniques on how to perform successfully in interviews.
• We will advise you on how the interviews and hiring decisions will be made along with the selection criteria the client requires.
• We will provide you with detailed feedback from any client interview you attend .

Post Placement

Once you are placed in a permanent role:

• We will contact you on Day 1, end of Week 1, end of months 1, 2 & 3.

Once you are placed in a contract/temporary position:

• We will contact you on Day 1, end of week 1 and fortnightly thereafter. We will either visit you onsite or contact you via telephone.

Confidentiality

• We will not discuss your details with any clients unless you give us permission to do so.
• We will not contact your referees unless you have given us permission to do so.

Recruitment Process & Timelines

Receipt of your resume

• We will acknowledge receipt of your resume immediately via email
• All applications are reviewed for suitability against the selection criteria for the specific role

Telephone Screening

• Candidates who match the suitability against the selection criteria will be contacted within 24 hours, alternatively we may call you if we have other positions available
• Telephone screening will include assessing your requirements, re-qualifying your work history, obtaining behavioural examples of key competencies, providing you with an overview of job role, client, company, career opportunities and availability.
• We will qualify your motivation and interest in job role, agree to action, and provide time lines.
• Timeline: Within 48 hours

Candidate Assessment

• If we have a number of positions to fill we will conduct a Workshop (Assessment Centre). We will invite approximately 10 candidates to attend and you will be involved in a range of activities you will need to conduct individually as well as in a group setting. Here you will be able to showcase your skills and experience. Duration: Approximately 2-4 hours
• If we are recruiting 1 to 2 roles for our client we will conduct a behavioural-based interview. This is a one-on-one interview with 1 of our Consultants where you will be asked to provide specific examples of your work experience in relation to each competency for the role.Duration: Approximately 1 hour
• Timeline: Approximately 2 days from Telephone Screening

Candidate

• If we determine you are suitable for the position and you are interested in progressing we will forward your details to our client. We will provide you with a detailed Candidate Briefing Sheet outlining details of the position
• If you are attending a Workshop for a specific client the client may be in attendance at the Workshop too. Therefore they will have a say in who they wish to progress to shortlist stage.
• Timeline: Within the 1 day from candidate assessment stage

Client Interviews

• The client will determine which candidates they wish to see from the resumes we forward to them. We will advise you immediately on suitable interview dates and times.
• Timeline: Within the 1 day from candidate shortlist stage

Candidate Feedback

• We will gauge your feedback from the interview and also our client’s feedback. We will provide you with constructive, open feedback
• Timeline: Immediately following client interview

Reference Checking

• We will gain your authority to contact your referees, a minimum of 2 reference checks with direct supervisors of most recent employers
• Timeline: Within 1 day of client interview

Job Offer Extended

• We will confirm a Job Offer to you once reference checks are completed

Candidate Placement

Post Placement Care

• We will contact you on Day 1, end of Week 1 and fortnightly for a contract/temporary role and on Day 1, end of Week 1 and Months 1, 2 and 3 for a permanent position.